Frequently Asked Questions
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Most Popular Questions
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
COVID-19 SHIPPING: Due to the ongoing pandemic, orders are extremely delayed and shipping may take 7-25 business days. We apologize in advance for any inconvenience.
Our goal is to offer you the best shipping options, no matter where you live.
All orders are sent to dispatch immediately after the order is placed. We cannot cancel orders after they are placed. Girl + God items are custom made.
Normal processing/shipping time is 7-14 business days. Orders are shipped via USPS.
Please note: Girl + God is not responsible for orders lost, mishandled or misplaced by USPS.
Pre-Orders will be processed within 21-30 business days. Please plan accordingly.
If you are using PayPal, please ensure that the shipping address is correct prior to checkout.
Once your order has been shipped and has arrived at USPS, please refer to your tracking number and contact them directly for updates.
T-Shirts, hats and journals are shipped from different facilities. They will be shipped separately.
HOW IS SIZING?
All t-shirts and hoodies/sweatshirts are unisex, which means they run larger. ALL customers are responsible for reading product descriptions and reviewing size charts prior to purchases.
ALL figures and sizes are different. Therefore, sizes are NOT guaranteed. Please see the product description and size chart for each item for reference.
If you need additional help with your order please email: firstname.lastname@example.org
CAN I RETURN/EXCHANGE?
We want you to love your Girl + God items as much as we do!
If you are not completely satisfied with your purchase you may return the item within 7 days of receiving it for exchange or credit ONLY.
There are no refunds.
Hats and journals are FINAL SALE.
Black Friday/Cyber Monday deals are FINAL SALE.
To exchange, customers must contact our support team at email@example.com for return instructions.
Please DO NOT return any items without contacting the support team first.
Items must be in saleable condition (no deodorant stains caused during fitting.)
Original shipping costs will not be refunded and customers are responsible for all return shipping charges (outgoing & incoming).
If the exchange includes a new item at an additional cost an invoice will be sent for the difference in cost.
Once items are received by our fulfillment center please allow 5-10 days for processing.
Orders cannot be cancelled once they are placed. Please email us with any additional questions at firstname.lastname@example.org
I CAN'T FIND THE COLOR I WANT?
All items that are listed on the website are currently in stock. Limited edition t-shirts and one day sale color combos are not guaranteed to restock.
Please continue checking back and subscribing to our email list to be notified of exclusive color release dates!